ISO 9001 is underpinned by eight Concepts of TQM. They have actually been the assisting concepts for the most popular quality standard; ISO 9001.
However they're also beneficial resources for any management professionals who want to implement or enhance their existing quality management programme.
Just as you 'd anticipate, consumer focus is the very first principle: just where it ought to be. It covers both consumer needs and customer service. It worries that a company should understand their consumers, what they need when, whilst trying to meet, but ideally surpass clients' ex... [...]