ISO 9001 is underpinned by the 8 Principles of Quality Management. They have actually been the directing principles for the most popular quality requirement; ISO 9001. But they're likewise useful resources for any management professionals who wish to execute or improve their existing quality management programme.
Simply as you 'd expect, customer focus is the first principle: just where it ought to be. It covers both client requirements and customer care. It worries that an organisation needs to comprehend their customers, exactly what they require when, whilst attempting to meet, but ideally... [...]